KAPIT: Kapit Division hopes to get its own Urban Transformation Centre (UTC) to offer better services to the people.
Kapit Resident Joseph Belayong explained that UTCs were introduced to serve the public beyond normal office hours.
“By having UTC, people just move on one floor as all services are there. Last time, people moved from one office to another, from one office building to another. So it wasted their time. Kapit hopes in future to have a UTC. We’re fighting for that,” he said during Kapit Division Civil Service Integrity Day yesterday.
Currently Sarawak has three UTCs – Kuching, Sibu and Miri.
Joseph said integrity must be part of civil service culture.
“If someone with low or no integrity serves in the department, the whole department would be spoiled because of one person. The public wouldn’t say ‘Officer A is not providing good service’. They’d say the office is not giving proper service – which is not good,” he said.
“Nobody would complain about good service. If people are happy with the service, people are happy with the government because civil servants work for the government. If they’re not happy with the service, they’re not happy with the government as we represent the government on the ground.”
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